Privacy Policy

At NTRA Energy Inc. ("NTRA Energy," "we," "us," or "our"), we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, submit an inquiry, communicate with us, or use our health and wellness consulting and coaching services.

By using our website or voluntarily providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The personal information we collect depends on how you interact with NTRA Energy.

Contact Information

When you contact us or submit a consultation inquiry, we may collect information such as:

• Your name
• Email address
• Phone number
• Preferred contact information

Inquiry and Consultation Information

We may collect information you voluntarily provide when contacting us, including the contents of your message and general information about your wellness goals, interests, or the type of consulting or coaching support you are seeking.

Please do not submit sensitive medical information through our general website inquiry form unless specifically requested through an appropriate and secure process.

Service Information

If you become a client, we may collect additional information reasonably necessary to coordinate and provide the consulting or coaching services you request.

Technical and Website Information

When you visit our website, certain technical information may be collected automatically through cookies and similar technologies, including:

• IP address
• Browser and device type
• Pages visited
• Referring website
• General interaction and website usage information

We may use this information to operate, secure, understand, and improve our website and services.

2. How We Use Personal Information

We may use personal information to:

• Respond to questions and consultation inquiries
• Contact you regarding services you have expressed interest in
• Schedule and coordinate consultations or coaching sessions
• Provide the consulting or coaching services you request
• Personalize general wellness guidance based on information you choose to share
• Maintain records relating to client communications and services
• Send administrative communications, appointment information, or service updates
• Process payments where applicable
• Operate, maintain, secure, and improve our website and business systems
• Detect or address technical, security, or misuse concerns
• Comply with applicable legal and regulatory requirements

We will not use personal information for materially different purposes without obtaining additional consent where required by applicable law.

3. Consent

We collect, use, and disclose personal information with your knowledge and consent where consent is required by applicable law.

Consent may be express or implied depending on the nature and sensitivity of the information and the circumstances in which it is collected.

You may withdraw your consent to certain uses of your personal information, subject to reasonable notice and any applicable legal, contractual, or operational restrictions.

Withdrawing consent may affect our ability to provide certain services to you.

4. Marketing Communications

Submitting a consultation or general inquiry does not automatically mean that you have agreed to receive unrelated promotional communications from NTRA Energy.

Where required by law, we will obtain appropriate consent before sending commercial marketing emails or text messages.

You may unsubscribe from promotional electronic communications at any time by using the unsubscribe method included in the communication or by contacting us directly.

You may still receive non-promotional communications relating to an inquiry, appointment, transaction, or existing service relationship.

Canadian anti-spam rules generally require consent, identification information, and a working unsubscribe mechanism for commercial electronic messages.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand general website usage, improve performance, and assist with analytics.

Some cookies may be placed or managed by third-party technology providers.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

6. How We Share Personal Information

NTRA Energy does not sell or rent personal information.

We may disclose personal information to service providers that assist us in operating our business and delivering services, including providers of:

• Website hosting and infrastructure
• Forms and customer relationship management systems
• Appointment scheduling
• Email and communications
• Payment processing
• Analytics and website functionality
• Professional or administrative support

These service providers may process personal information on our behalf as reasonably necessary to provide their services, subject to applicable contractual and legal requirements.

We may also disclose personal information when:

• Required or permitted by applicable law
• Necessary to respond to a lawful request or legal process
• Necessary to protect the rights, property, or safety of NTRA Energy or others
• Required in connection with a legitimate business reorganization, merger, financing, or sale, subject to applicable legal requirements

7. Processing Outside British Columbia or Canada

Some of the service providers we use may store or process information outside British Columbia or outside Canada.

When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, governments, or law-enforcement authorities in accordance with applicable law.

NTRA Energy takes reasonable steps appropriate to the circumstances when selecting and working with service providers that process personal information on our behalf.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purposes for which it was collected
• Provide requested services
• Maintain appropriate business and transaction records
• Resolve disputes or inquiries
• Meet legal, accounting, tax, insurance, or regulatory obligations

When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it, subject to applicable legal and operational requirements.

9. Safeguarding Personal Information

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, or destruction.

The safeguards used may vary depending on the sensitivity, amount, format, and nature of the information involved.

No electronic transmission or storage system can be guaranteed to be completely secure. As a result, we cannot guarantee absolute security of information transmitted to or stored by our systems.

10. Your Privacy Rights

Subject to applicable law, you may contact us to:

Request Access

You may request access to personal information we hold about you, subject to applicable legal exceptions.

Request Correction

You may ask us to correct personal information that is inaccurate or incomplete.

Withdraw Consent

Where processing is based on your consent, you may withdraw that consent subject to reasonable notice and applicable legal or contractual restrictions.

Request Deletion

You may request deletion of personal information we hold about you where appropriate, subject to applicable legal, contractual, recordkeeping, and legitimate retention requirements.

Raise a Privacy Concern

You may contact us with questions or concerns about how your personal information has been handled.

We may need to verify your identity before completing certain privacy-related requests.

11. Children's Privacy

NTRA Energy's website and consulting and coaching services are intended for adults.

We do not knowingly collect personal information from children through our general website inquiry process.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and platforms.

These third parties operate independently and may have their own privacy policies and practices. NTRA Energy is not responsible for the privacy practices of independently operated third-party websites or services.

We encourage you to review their applicable privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technologies, or legal obligations.

The revised version will be posted on this page with an updated "Last Updated" date.

Your continued use of the website after an updated Privacy Policy is posted is subject to the revised policy, to the extent permitted by applicable law.

14. Contact and Privacy Inquiries

NTRA Energy is responsible for personal information under its control. Questions, access requests, correction requests, or other privacy concerns may be directed to: